matoraVPN Cancellation and Refund Policy

An eligible first web-subscription payment may be requested for a full refund within 30 days after payment. A normal request never requires browsing history or proof of which sites you visited.

Duplicate or unauthorized charges, and refunds required by law, are investigated outside the ordinary promise. Renewals, plan changes, and promotional charges are reviewed against checkout disclosures, use after renewal, prior refunds, and applicable law.

We may deny the voluntary promise in the following cases, without affecting non-waivable legal rights:

• a promise refund was already received for the same account, payment instrument, or substantially identical purchase;
• there is evidence of fraud, refund abuse, resale, attacks, spam, or another material breach of the Terms;
• the request concerns an Apple charge, a completed chargeback, or money not collected by Matora Inc.;
• the request is outside the published window and there is no duplicate charge, material service non-conformity, or mandatory legal basis.

Cancellation stops future renewals. Access ordinarily continues to the end of the paid term. Cancellation alone does not create a refund request.

The website subscription entry point is currently closed. Contact support for an eligible prior web order. An Apple subscription must be canceled in Apple's subscription management before renewal.

Create a support ticket and provide only the minimum information:

• your support code or authenticated on-site account session;
• purchase channel (web or Apple), approximate payment date, and plan;
• whether you want a refund or only cancellation. A reason is optional but can help diagnose a service issue;
• never send a full card number, password, recovery key, private file, or browsing history.

For web requests, we target an approval, denial, or necessary-information notice within 5 business days. Once approved, we submit the refund to the original payment method promptly; banks and payment networks may need additional business days.

The on-site ticket preserves status and replies even if email notification is temporarily unavailable. You may request a second review in the same ticket.

Unless required by law, needed to correct a duplicate charge, or expressly approved in writing, we do not normally prorate unused days. Tax reversals, exchange-rate differences, and bank fees depend on the original transaction and financial institutions.

For a confirmed broad outage, we may apply subscription-time credit. Credit is not cash, is not transferable, and does not replace an eligible refund or legal remedy. Status and ticket records support consistent decisions without personal browsing logs.

Contact us before filing a chargeback so we can resolve duplicate, unauthorized, or service concerns. A payment already in a bank dispute may need to remain in that process. We provide necessary transaction evidence, never browsing-activity records we do not have.

This Policy does not limit non-waivable cancellation, cooling-off, or defective-service rights where you live. Contact Matora Inc. through the on-site ticket or support@matoratech.com.