Matora Inc. is the United States corporation that operates this website and the matoraVPN service. Website card payments remain disabled because the applicable legal seller has not yet been verified consistently as that company. Paid purchases are currently App Store only and use the seller, price, and renewal terms Apple displays before confirmation.
- Service operator (separate from the current purchase seller)
- Matora Inc.
- Service operator representative
- CE LIANG
- Service operator registered address
- 8 The Green, Dover, DE 19901-3618, United States
- Current purchase channel
- App Store only. Website card payments and Stripe Checkout are currently unavailable. Review the seller shown by the App Store on its purchase confirmation screen.
- Service operator telephone number
- Under the proviso to Article 11 of Japan's Specified Commercial Transactions Act, request it before purchase at support@matoratech.com or https://matoratech.com/en/help. We will provide it by email without delay together with an electronic record of the transaction terms.
- Email and support
- support@matoratech.com https://matoratech.com/en/help
- Service sold
- matoraVPN, a digital VPN subscription for iPhone, iPad, and Mac. No physical goods are shipped.
- Price
- Website pricing is for plan comparison. The actual selling price, billing interval, and applicable tax are shown by the App Store for review before an order is placed.
- Costs beyond the price
- Applicable tax is shown before confirmation. Internet access, data charges, and a compatible device are the customer's responsibility. There is no shipping charge.
- Payment method and timing
- Purchases are currently App Store only. The customer's Apple ID payment method and Apple's terms apply, with charges at confirmation and at the start of each renewal term. This website does not receive card details.
- Delivery
- Subscription access is enabled online promptly after App Store payment authorization and transaction verification. Use also requires the compatible app, device setup, and an internet connection.
- Offer period
- An App Store product can be ordered while it is available in the store. Any time-limited conditions are shown by the App Store before purchase.
- Automatic renewal
- A subscription renews for the interval shown by the App Store until canceled in Apple's subscription management. The applicable price and interval remain available in the App Store.
- Cancellation
- Cancel through Apple's subscription management before the next renewal. Cancellation stops future renewal; access ordinarily continues through the paid term. Website plan management is currently unavailable.
- Refunds and withdrawal
- Request an App Store refund through Apple's purchase channel. Support can assist with transaction verification and guidance. Non-waivable consumer rights where the customer lives are not limited.
- System requirements
- An internet connection and a compatible iPhone, iPad, or Mac are required. Check the download page or relevant App Store listing for the current minimum OS, distribution channel, and build requirements before purchase.
- Defects and service interruption
- Contact support first. We verify the issue and determine a fix, guidance, subscription-time credit, or refund under the Terms, Refund Policy, and mandatory law.
Disclosure requests and support
Request the service operator's telephone number or another legally omittable item with enough time before deciding to purchase. We provide it by email without delay. If website card sales reopen, the applicable legal seller details will be displayed separately before purchase.