Cannot connect
Tell us the message and region. Add connection details when needed.
Support stays simple
When you need help, share a support code, connection status, and a short note. Passwords, private files, and browsing content stay out of the conversation.
Cannot connectRefund statusService credit
Cannot connect
Refund status
Service credit
Refund status
Subscription and refund status can be checked online. Each purchase channel follows its own rules.
Service credit
When service is affected in a location, support can help with service credit.
Send only what support needs
A support code, region, and short note are enough. Keep passwords, private files, and browsing content out of the request.
Check my care status
Use this device's support code to view refunds, service credit, and the connection details support may need. No sign-up or browsing content needed.